Optimize IS

At each step of the process, from my initial conversations with Montana through to starting the project with Kylie and Brian, everything has been a pleasure and a great experience. Being non-technical, I was consistently reassured by the team and they were patient when explaining the more complex concepts with me. Then the handover from Kylie to Alex was seamless and Alex has always been on hand to help with any questions and queries I have.

My main note is that the pitch of building this out was undersold - we were told the team had plenty of experience in a similar newsroom and that was not the case. It took us about 3 sessions before we really got into the meat of the project and this was only because I got concerned with the timing and took the matters into my own hands on how to navigate the sessions moving fwd. But once we got that sorted our sessions are very productive.

Laith has become an indispensable partner in driving our projects forward, demonstrating a strong commitment to excellence and collaborative problem-solving. Working across multiple high-impact areas, Laith consistently delivers thoughtful insights and reliable execution. What sets Laith apart is his genuine investment in Block's success. No matter what he is working on, Laith approaches every engagement with professionalism and a deep understanding of Block's needs. His collaborative spirit and problem-solving mindset make them a valued member of the 'extended' Block team! Thank you Laith!!!!

Our old solutions were clunky and slow and my vision for our new solution was very complex, but our Kevin didn't flinch at the complexity or my constant stream of questions and improvements. He was a joy to work with and built us a new system that my team cannot stop raving about. I was also able to learn a lot during the process and have been able to make changes and create new solutions on my own, which has been really fun and very useful. I look forward to working on future projects with Optimize IS.

My colleague and I are always spreading the word to anyone who will listen about how much Mike and Kev have helped us grow, and really listened to our office's needs. We would work with them again and again!